EXCHANGE

We will accept returns on ready to wear online store items for refund or exchange within 14 business days, so long as the piece is unworn or damaged and remains in original condition and in it’s original packaging.

Please email us : info@thehouseofhats.com.au prior to shipping your item back with your order number # and if you are requesting an exchange or refund.

Once we receive your item back we will then exchange for the requested item or process a refund for you.

The Cost of the return shipping is incurred by the buyer

Please ship your item back using a tracking postal service so your item doesn’t let lost in the mail

REFUND

We will accept returns on ready to wear store items for refund or exchange within 14 business days, so long as the piece is unworn and remains in original condition. 

Please  email us at :

info@thehouseofhats.com.au stating your request for a refund and order number and

once we receive your item we will process your refund.

The Cost of the return shipping is incurred by the buyer

Please ship your item back to us using a tracking postal so no items get lost

in the mail.

We thoroughly inspect every item before being sent out to ensure it is of the highest handmade quality, by any chance your item is faulty we are happy to replace, repair or exchange your item in a case of production fault please contact us to discuss your return.

CUSTOM mADE

We do not accept returns on any custom made orders as these are made specifically for the clients requirements.

We thoroughly inspect every item before being sent out to ensure it is of the highest handmade quality, by any chace your item is faulty we are happy to replace, repair or exchange your item in a case of production fault please contact us to discuss your return.